You deserve great cake!
Welcome to my virtual kitchen where I make some of the worlds best tasting sweets this side of Texas.
We will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered
Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, coconut). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made by Poindexter Confections will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Poindexter Confections.
In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Poindexter Confections. The person placing this order should obtain a notice of plant safety, in question, from the florist.
Poindexter Confections is not responsible for any damage to the cake caused by the placement of flowers by another party or other items on the cake.